At Essence of Maat, we want every order to feel like a thoughtful part of your self-care experience. If your purchase does not meet your expectations, please reach out to us. We’re here to help and will do our best to make things right.
For questions about an order, please contact info@essenceofmaat.com.
Overview
WHERE DO YOU SHIP?
Orders are ship within the United States.
HOW DO YOU SHIP?
All orders are shipped via USPS Monday-Friday. Orders placed on weekends are shipped on Monday. Orders placed on weekends are shipped on Monday.
Orders are processed the same day that it was placed, and shipped the next business day except weekends.
Once your order ships, you will receive an email confirmation with tracking information.
FREE SHIPPING
Enjoy free standard shipping on orders of $60 or more, counted before any discount code, so using a code never takes free shipping away.
WHEN WILL MY ORDER ARRIVE?
Once your order has shipped, your tracking information will provide the most current delivery updates. Please allow 2-3 days for delivery, note that carrier delivery dates are estimates and are not guaranteed. Once a package has been transferred to the shipping carrier, delivery times and delays are outside of our control.
If 5 days has passed and you have not received delivery, please contact us at essenceofmaat.com.
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to update your shipping address, please contact us as soon as possible at info@essenceofmaat.com.
We can make changes to an order only before it has shipped. Once your package has been shipped, we are unable to change the delivery address.
Because orders may be processed quickly, email is the best way to reach us regarding an urgent address change.
CAN I CANCEL MY ORDER?
You can cancel your order yourself within 24 hours of placing it, as long as it has not shipped. Use the Cancel this order link on your order confirmation page, in your order confirmation email, or in My Account → Orders. Your payment is refunded in full to your original payment method automatically; refunds usually appear in 5 to 10 business days.
After 24 hours, or if you need help, email info@essenceofmaat.com as soon as possible. Once an order has been shipped, it can no longer be canceled and will need to follow our return policy.
DAMAGED OR DEFECTIVE GOODS
We carefully prepare each order before it leaves our location. If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photo of the product and packaging, if applicable.
We will review the information and work with you to provide a replacement or refund.
RETURNS AND EXCHANGES?
We want you to feel confident in your purchase. If you are not completely satisfied with an eligible product, contact us to assist you with your return, exchange or refund.
You may return products within 21 days from date of delivery.
Return Requirements
To be eligible for a return:
- The return must be within 21 days from date of delivery.
- The product must be unused and in its original packaging.
- We suggest using a trackable shipping method.
For health, safety, and hygiene reasons, used skincare, body care, wellness, and personal-care products cannot be returned.
START RETURN SHIPPING
- Pack items carefully.
- Ship To: 100 Wilshire Blvd Suite 700, Santa Monica, CA 90401
- Please ship using a traceable method.
We will process your return or exchange within 2 business days of receiving the product. Your refund will be processed back onto the original method of payment.
REFUND
Once your return is received, we will notify you by email regarding the status of your refund.
Refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
If Your Refund Has Not Arrived
If you have been notified that your refund was issued but do not see it in your account:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- If you still have not received your refund, contact us at info@essenceofmaat.com.
We will be happy to help you determine the status of your refund.
QUESTIONS ABOUT YOUR ORDER?
We’re here to help.
Email: info@essenceofmaat.com
Please include your order number whenever possible so we can assist you more quickly.
Essence of Maat
A Sacred Return to Self.